Description:
Do you love history and helping people? Do you enjoy talking to patrons and have an eye for everything Renaissance? Please join us as a Wine Shop Team member in the Mount Hope Wine Gallery (Bird-In-Hand, PA) gift shop!
To apply, Click Here.
Duties:

• Aid patrons in locating merchandise with knowledge of prices and display arrangements
• Provide friendly and quality customer service
• Handling all cash register duties include opening and closing procedures and operating a credit card machine
• Answer questions and offer suggestions to patrons
• Keep work area clean and orderly by restocking and maintaining inventory, sweeping booth and path in front, cleaning countertops, etc.
• Handling minor customer complaints with understanding
• Help guests with wine selection and tasting.

Qualifications:

• Must be at least 18 years or older
• MUST possess ability to be customer-service oriented, friendly and motivated to provide necessary information and assistance to our valued patrons
• Have steady transportation
• Friendly and able to work well with others
• Meet company grooming standards

Working Conditions:

• Requires working mostly indoors
• Requires standing for long periods of time, lifting 20lbs or more, bending and walking
• Must be able to work long shifts on weekends and holidays

To apply, Click Here.

Mount Hope Estate, home of the PA Renaissance Faire, is located in Northern Lancaster County—15 miles north of Lancaster, PA and 13 miles east of Hershey. The street address is 2775 Lebanon Road, Manheim, PA 17545.

So many people think that Mount Hope Estate & Winery is solely the Pennsylvania Renaissance Faire running during the late summer and fall months only. Located 15 miles north of Lancaster, PA and 13 miles east of Hershey, we are so much more, indeed. Mount Hope Estate & Winery is an historic estate featuring spectacular indoor and outdoor entertainment on the grounds of the Pennsylvania Renaissance Faire running almost year round providing incredible entertainment just for you. Learn about the Current and Upcoming Events on the Box Office Page.

Handicapped accessible parking is available. Upon your arrival, please make a request of the parking crew and they will direct you to it. Most of the walking paths of the fairegrounds are paved to ease travel in wheelchairs or scooters. However, the Faire site is 35+ acres and some stone or grass covered areas may need to be traveled to access some artisans or food booths. Handicapped accessible restrooms are available on the fairegrounds. Wheelchairs are not available to rent or loan. Please be aware that the nature of the fairegrounds presents various hills and inclines. Please plan accordingly.

Pets are not permitted on the fairegrounds or inside the Mansion, with the exception of dogs during Dog Days at the Pennsylvania Renaissance Faire. Please do not leave animals in your car. Local kennels:
Canine Country Club Inc.: 888 N Penryn Rd Manheim, PA 17545, 717-665-2710
Gochenauer Kennels: 995 Fruitville Pike Lititz PA, 17543, 717-569-6151

We value all guests with disabilities and their service animals. Service animals should remain on a leash or harness and under the control of the owner at all times.

Mount Hope Estate adheres to the ADA’s definition of Service animal found here. Please refer to ADA’s frequently asked questions as it pertains to Mount Hope Estate events.

Taking photographs and video on the grounds of Mount Hope Estate & Winery and all our outdoor events is permitted provided the photographer understands that the photos and video are for personal use only.

During Theater in the Mansion performances, photography and videos are only permitted to be taken during introductions and intermissions, not during the actual performance, as a courtesy to others.

Events are rain or shine. For the safety of the performers, shows may be altered due to the weather. Ticket exchanges and refunds are not available. Once a ticket has been scanned at the Front Gate upon entry, it is voided and no longer holds any value. The Faire does not monitor any guests’ level of participation or length of stay. Refunds are not available to guests who choose to leave.

No outside food, beverages or coolers are permitted to be brought onto the grounds of the Pennsylvania Renaissance Faire. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guests with special dietary needs should print and complete the Visitor Allergen Card and present it at the Customer Service Window at the front gate when they arrive at the Faire for approval to bring in special dietary foods for the individual only. The Visitor Allergen Card will be put on file at the First Aid Station.

The Faire does not have separate allergy-friendly kitchens and is unable to guarantee that a menu item is completely free of allergens. Our menu items are reliant on supplier ingredient labels, and we cannot guarantee the accuracy of the contents of each food item. Allergen advisory statements (e.g., “may contain") are not regulated. It is ultimately up to the individual’s discretion to make an informed choice based upon their individual dietary needs.


Guests to the Faire may also have their hand stamped at the front gate to return to their vehicle and return to the Faire as they wish.

Click here to download the Visitor Allergen Card.

Daily Writs are available at the Pennsylvania Renaissance Faire for free and contains a map of the grounds as well as a schedule about the days' activies. We do not have souvenir programs for the current Season.

Please do not. To distribute other materials on site is in violation of our no-soliciting rule. Distributing products (especially those intended as edibles) without a waiver on-site is in violation of state law and contrary to the application process that each member of our Shire Marketplace undergoes to continue to offer quality artisan goods.

Lost children can be found at the First Aid building. You may also notify any Security personnel or Staff member with a two-way radio. There is a Security Officer posted at the Front Gate at all times.

Lost items can be found with the Informistress located just inside the Front Gate during festival days. Items left behind or lost during Theater in the Mansion performances can be picked up at the Mount Hope Wine Shop. Contact them at (717) 665-7021, 300 with inquiries.

All entertainment for our events is subject to change without notice.

Shirts and shoes must be worn at all times. Dress comfortably and appropriately. Proper tasteful attire is requested, as we are a family-friendly facility.

Please view our Faire Weapons Policy for details.

Visa and MasterCard as well as cash are accepted for purchase of admission and in most shops. Food merchants do not generally accept credit cards.

So as to respect all patrons, we ask that cell phone ringtones be muted or switched to the vibrate mode. We also ask that cell phone usage be limited.

Our mission is "Building interactive, magical environments that create unique and entertaining experiences for every guest, every time." Our goal is to provide a place for our employees to work and visitors to play in an atmosphere of inclusion, respect and safety. Self-expression is welcome with the understanding that intimidation, threat or harm to another person will never be tolerated. We value and respect the differences in our ever-expanding audiences and will continue to welcome everyone to this place of imagination, creativity and fun.

Prices vary for Admission Tickets to the different events at Mount Hope Estate & Winery. All events are date specific. Tickets are non-refundable. All events are rain or shine.

Tickets can be purchase online only 24/7 by visiting the Virtual Box Office. No gate sales. Tickets are emailed to the purchaser and can be printed or scanned from a mobile device.

NO REFUNDS OR EXCHANGES. Event tickets are non-refundable, non-exchangeable and not for resale. Once a ticket has been scanned at the Front Gate upon entry, it is voided and no longer holds any value. The Faire does not monitor any guests’ level of participation or length of stay. Refunds are not available to guests who choose to leave. The bearer of an event ticket agrees to hold blameless and harmless Mazza Vineyards, Inc. or any of its affiliates, in the event of personal injury or loss or damage to property. The holder of the ticket assumes all responsibilities for any risk of bodily harm or loss of property sustained while attending the event, and waives all rights to lay claim for damages resulting from any cause whatsoever either before, during or after the event.

You must be 21 or older to purchase or consume Alcohol. Your ID will be verified before being served alcohol. Outside food, drink and pets are not permitted. You hereby consent to the reasonable search for alcoholic beverages, drugs, or firearms. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event.

Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions of these conditions of ticket sale.

We do our best to make ordering through PaRenFaire.com as convenient and efficient as possible, whether on your computer, mobile device, or over the phone. Service fees help to recoup the costs associated with web hosting, credit and debit card processing services, ticketing hardware, merchant fees, computer hardware and software, and more. The service fees will be populated during the ticket purchasing process.

Re-entry is permitted at all outdoor events unless otherwise posted. If you wish to leave the Faire or any of our outdoor events and plan to return on the same day, you must get your hand stamped upon exiting. To re-enter, you must show your hand stamp—no exceptions. For those guests wishing to come back another day, some of our outdoor events have "Return Passes" available for sale at the Informistress booth. This "Return Pass" allows you to reenter any day—and at a discounted price!

Re-entry is generally not permitted during Theater in the Mansion performances.

Food and Drink is not included in the admission price unless otherwise indicated. There are many choices for both Food and Drink on the fairegrounds for all our outdoor events.

The First Aid station is located near the backside of the festival grounds on Privy Lane. The station will be marked on the festival maps handed out at the gate.

ATMs are available in the Mount Hope Wine Shop and in multiple locations throughout the Fairegrounds. The ATMs will be marked on the festival maps handed out at the gate.

Rides or games during outdoor festivals are not included in the admission price. Prices for these activities range from $1.00 to $3.00.

Baby changing stations are located in the Privies (restrooms) located throughout the fairegrounds. The First Aid Station is also available for those needing privacy.

Strollers are encouraged for those families with small children. Stroller rentals are not available.

Located at the Informistress booth near the Front Gate. Guest Relations is the location where you will find lost-and-found items during the event and information on future events. Comment cards and the registry for our Royal E-mail list are also located at the Informistress.

For the well being of our guests, smoking is prohibited near stages and in audience areas. Your cooperation is appreciated for the comfort of all in attendance.